RESUME

Fermi National Accelerator Laboratory, DuPage, Illinois

(August 2023 – Present)

Instructional Design Specialist III

Managed employee training and development records using the Laboratory's Learning Management System (LMS). Served as the primary liaison between users and the Enterprise Applications team to resolve issues, provide training, and test system upgrades. Focused on technical and safety training programs, with additional computer training and professional development support. Coordinated with managers, stakeholders, and SMEs to assess and develop targeted training solutions. Oversaw consultants and vendors for training needs, delivered training sessions, and built a network of internal expert trainers. Monitored and documented compliance with DOE performance measures, Laboratory policies, and federal/state regulations.

 

Cruise, San Francisco, California

(Dec 2022 – August 2023)

Instructional Design Contractor

Developed curriculum and delivered instructor-led and digital training for a startup autonomous vehicle company focusing on safety procedures. Applied adult learning principles to create practical on-the-job tools for frontline personnel. Collaborated with Subject Matter Experts to assess training needs, define project scope, and manage expectations. Coordinated with IT to host training on Learning Management Systems and resolved IT-related issues to ensure smooth implementation and analytics tracking.

 

U.S. Xpress Enterprises, Chattanooga, Tennessee

(April 2021- August 2022)

Instructional Design Specialist

Developed and managed user-friendly training materials for road-ready drivers at a national distribution company, focusing on safety and compliance. Collaborated with a team to ensure project deliverables and created eLearning content using tools like Articulate Storyline, Adobe Photoshop, Illustrator, and Premiere. Worked with Subject Matter Experts to assess training needs and manage expectations. Served as the primary LMS administrator, resolving IT issues and coordinating reporting for corporate compliance across all levels of the organization.

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Third Party Pet, Naperville, Illinois

(January 2019 - January 2021)

LMS Administrator & Instructional Designer

Developed blended and online training for new hires in the customer service center, focusing on building rapport and addressing skills gaps. Partnered with HR on compliance training. Designed, storyboarded, and produced content, including animations and interactive elements, using tools like Articulate 360, Storyline, and Captivate. Collaborated closely with Subject Matter Experts to ensure accurate content. Managed multiple LMS platforms, overseeing user management and reporting. Worked with all levels of the organization, from call center staff to executives.

 

Graphic Art Consultant, Batavia, Illinois

(2016 - 2020)

Independent Consultant

Performed independent graphic design contract work for 501(c)(3) nonprofit organizations, managing various projects from concept to completion. Developed custom digital and print media designs tailored to each organization's specific branding and messaging needs, including T-shirts, buttons, patches, banners, and logos. Collaborated closely with clients to understand their vision and ensure that final products aligned with their goals while adhering to project timelines and budgets. Focused on creating impactful visual communications that enhance the organization's outreach and engagement efforts.

 

Third Party Pet, Naperville, Illinois

(June 2018 – December 2019)

Assistant Graphic Designer

Created promotional products and marketing materials using Adobe Suite and other design tools. Managed design projects from concept to completion, ensuring deadlines while maintaining strong customer communication. Promoted to an instructional designer role to contribute to building the company's education department.

 

Covenant Retirement Communities, Holmsted, Batavia, Illinois

(April 2017-December 2018)

Dining Services, Server

Provided dedicated food service to elderly residents, including those with memory impairments such as dementia and Alzheimer's. Responsibilities included meal preparation and delivery, adhering to strict dietary guidelines, and ensuring proper food handling and hygiene practices. Developed strong customer service skills through daily interactions with residents, addressing their individual needs with patience and empathy, and collaborated with healthcare and kitchen staff to ensure residents' dietary restrictions while fostering a positive dining experience for all.

 

McDonald's, Ames, Iowa & Batavia, Illinois

(2016 – 2017)

Service Team Member

Provided high-quality customer service in a fast-paced environment, maintaining a positive and approachable demeanor, building rapport with customers to encourage repeat business while resolving concerns and complaints with patience and professionalism to ensure customer satisfaction. Collaborated closely with team members to streamline operations during peak hours. Took an active role in training and mentoring new employees on best practices for customer service, order accuracy, and effective team communication.

 

Safelite AutoGlass, Wood Dale, Illinois

(January 2015 – July 2015)

Mobile Repair Associate

Worked as a mobile auto glass repair specialist and onsite customer service representative, independently managing daily repair orders across the Chicagoland area. Ensured customer satisfaction by completing repair jobs efficiently. Received driver safety training for fleet vehicles and was entrusted with a company vehicle for customer visits.